Not receiving emails from Nitro?

If you are not receiving any emails from Nitro such as the confirmation email during your initial sign-up or any eSignature request emails, please check the following:

Verify that the email you have entered is correct, and does not contain any typographical errors.

Check your spam / junk folder, as some of your organizations? firewalls and spam filters may automatically direct the email to spam

Ensure that ?noreply@cloud.gonitro.com? is marked as a safe sender in your email client

Check with your organization?s IT department to verify that the domains "eu-west-1.amazonses.com" and "gonitro.com" are whitelisted

Note: All emails from Nitro are signed with DomainKeys Identified Mail (DKIM) and can be trusted.

Verify that no automatic forwarding is set up on the email account. If the recipient still does not receive the email, try to resend the document or invitation to an alternate email address from a different provider.

A Support ticket can be submitted via the following webpage: www.gonitro.com/support/ticket
To leave a post on our Community forum, please do so through the webpage linked here: https://community.gonitro.com/