When users have a Brother printer installed on a computer with the Brother Control Center (BrCtrlCntr.exe) running, Nitro installation will pause and present a warning. Nitro cannot close this application to proceed with the installation, and so you must intervene before the installation can continue:
Steps to close the Brother Control Center (BrCtrlCntr.exe) application:
Step 1: System tray. Please go to the system tray located on the bottom right of their screen and see if ControlCenter4 is running as seen in the screenshot below:
Step 2: Close. If this application is running, right-click on it, and choose "Close" to shut down the process. You can then continue on with the Nitro installation.
Step 3: Task Manager. If the above does not resolve it immediately, open the Windows Task Manager (right-click on your start bar, and click "Task Manager"), and look for a "Brother Control" process (BrCtrlCntr.exe) or a Control Center process in the list, right-click on it, and choose "End Task":
By following the above steps, users can successfully close the Brother Control application when it blocks the installation of Nitro PDF Pro.
For additional support or to report issues:
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Submit a Support Ticket here: www.gonitro.com/support/ticket
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Post on the Community Forum here: Nitro Community Forum